sms Privacy statement
The Orange Grove Foundation respects your privacy and is committed to protecting your personal information.
This Privacy Statement explains how we handle information shared through our one‑on‑one SMS messaging program.
1. Information We Collect
When you opt in to receive text messages, we may collect:
- Your mobile phone number
- Your name (if provided)
- Message content exchanged between you and our staff
- The date and time of messages
We do not collect sensitive personal information through SMS.
2. How We Use Your Information
SMS information is used only for:
- One‑on‑one communication
- Appointment reminders
- Housing inquiries
- Support coordination
- Operational updates
- Resident and partner communication
We do not use SMS data for marketing or promotional purposes.
3. How We Share Information
The Orange Grove Foundation does not sell, rent, share, or disclose mobile phone numbers or SMS opt‑in data to any third parties. SMS information is used solely by authorized staff for one‑on‑one communication. We do not share SMS data with outside organizations for any purpose.
4. Data Security
We take reasonable steps to protect SMS information from unauthorized access, loss, or misuse.
However, SMS is not a fully secure communication channel, and we encourage individuals to avoid sharing sensitive details by text.
5. Your Choices
You may opt out of SMS communication at any time by replying STOP.
You may request assistance by replying HELP or contacting us directly.
6. Data Retention
SMS messages may be retained as part of our communication records for operational, legal, or documentation purposes, consistent with nonprofit and service‑provider standards.
7. Eligibility
SMS communication is only provided to individuals 18 years or older.
8. Updates to This Privacy Statement
We may update this Privacy Statement as needed to reflect changes in policy or legal requirements. Continued participation in the SMS program means you accept any updated terms.